EXCHANGE POLICY:
Our goal is your satisfaction! If for any reason you are not happy with your purchase, you can email ([email protected]) to request an exchange. Exchanges will be permitted on an individual basis provided the product contents are at least 75% remaining.
RETURN & REFUND POLICY: Defective items may be returned or exchanged within 10 days from the date you receive the time. During transit, the contents of solid based items may melt or partially melt if reaching temperatures of 88-102F. (This will not impact the quality). Upon receiving item, allow time for the liquid to cool and crystallize/harden. Special order- items are non-refundable.Customer must return original packaging and remaining contents for full refund.
DAMAGED ITEMS
Customers are not advised to dispose of items before contacting our customer service team because if they do so, we are not responsible to offer an exchange or refund.
We do everything possible for our customers to receive their orders on time and in perfect condition.
We carefully pack every order, so damaged products are incredibly rare and unlikely to happen to you. In the unlikely event that a shipper damages your products during transit, we can help you to open the claim on your behalf.
What constitutes damage:
• Cracked jars and bottles,
• Jars and bottles contents are spilled out,
• Broken items.
Please notice that items with minor leaking, small scratches or small dents are not considered as damaged. Those items cannot constitute the basis for claims.
We hope for your understanding in this matter.
CANCELLATION POLICY
All order cancellations must be requested within 24 hours from being placed, otherwise an order cancellation charge of 15% will be applied. To request an order cancellation, contact us via email during business hours. Your order must be confirmed that it has not been shipped. Orders already shipped cannot be canceled and will fall under the returns for refund policy.
For any shipments returned to us due to a bad address, refusal upon delivery there will be a 20% cancellation fee charged. Shipping and handling charges are non-refundable.